Delete your Moose account
Moose AI · JAZZ Solar Solutions
You can request permanent deletion of your Moose app account and associated personal data here, even if you no longer have the app installed.
Request deletion by email
Email info@mooseenergy.ai with the subject Delete my Moose account. Send the request from your account email when possible and identify that email in the request. If you have lost access to it, explain that so we can arrange another identity check.
Open an account deletion email
This link opens your email app. Your request is sent only when you send the email. If no email app opens, copy info@mooseenergy.ai into your email service. Do not send passwords, recovery links or solar-provider credentials.
We verify your identity, confirm the request and explain completion timing and any required retention. We aim to respond within 30 days. If more time is needed for verification or a specific obligation, we will explain why.
Delete inside the app
Open Profile → Privacy and account → Delete my account. Review what will be removed, enter your current password, type DELETE and confirm. If your installed version does not show this option, use the email request above.
What is deleted and what remains
We remove your sign-in, profile, saved app chat, active account preferences, private connection credentials and site-access associations. Other users keep their authorized access and shared solar readings. Historical service, report and security records may remain for the reasons described in our privacy policy; we can explain the records and retention that apply to your request. Backups and provider logs expire through their normal retention processes. Deleting Moose does not delete your account with Fronius, Hydro One or another provider.
Account deletion is permanent. Uninstalling the app or signing out does not delete your account.