Moose Privacy Policy
Effective October 29, 2026 · Mobile app, website and related services
Moose AI is a solar monitoring and operations service provided by JAZZ Solar Solutions. This policy covers the Moose Android and iOS apps, accounts, solar monitoring, AI chat, reports, service requests and mooseenergy.ai.
Information we process
- Account and contact information: your name, email, account identifier and type, optional company and contact details, sign-in and verification records, privacy choices, and access permissions. Supabase processes your password for authentication; do not send it to support or chat.
- Solar-site information: site names and addresses, site coordinates, equipment identifiers and specifications, production and meter readings, weather inputs, faults, alerts, model settings, tariff or rate inputs, and calculated earnings or savings. A site's location is not continuous tracking of your phone.
- Content you provide: messages and saved AI conversations, feedback, connection requests, technician contacts, bookings, notes and service records. Reports can contain site information and account-specific settings.
- Technical information: network addresses, app/device and operating-system information, request and error logs, sign-in events, app-update requests, and a notification token if you enable supported notifications. These support delivery, reliability and security.
- Website information: information you submit through registration or contact features, plus technical requests processed by the website host.
Why we use information
We use information to operate and protect your account, verify site access, connect authorized solar data, show monitoring and forecasts, calculate reports, respond to questions, arrange requested service, deliver operational notices, investigate problems and prevent misuse. Estimates and AI answers can be wrong. Account creation alone does not grant access to a solar site.
AI chat and your choice
Chat is optional. Before sending a chat message, Moose asks for permission to share your messages, relevant conversation history, and information from your connected sites with Anthropic (Claude). Site context can include names, equipment, production, alerts and earnings figures. Moose stores conversation content so you can return to it. Do not include passwords or information you do not want processed by AI.
You can decline and continue using other app features, or withdraw permission in Profile → Privacy and account → Turn off AI sharing. Withdrawal stops future chat requests until you agree again; it cannot recall a request already processed. Starting a new chat clears the active conversation. Account deletion removes saved app conversations. Anthropic also processes requests under its applicable commercial service terms; this policy does not promise zero provider retention.
Google Maps address suggestions
When you type a site address in Add site, Moose sends the address text to Google Maps Platform to suggest Canadian addresses. Selecting a suggestion fills in the address; you can also type it manually. Moose does not store your search history. The address you choose is saved with your connection request. Google processes these requests under the Google Privacy Policy. Use of these address features is also subject to the Google Maps/Google Earth Additional Terms of Service.
Service providers and recipients
- Supabase: authentication, database storage, authorized application functions and consent records.
- Amazon Web Services: backend processing, report storage, jobs and operational logs.
- Anthropic: optional AI chat processing as described above.
- Expo: mobile build delivery, app updates and supported push notifications.
- Resend: account, report and operational email delivery, including recipient addresses, message contents and delivery records.
- Fronius Solar.web and other connected energy providers: authorized system and production information. Hydro One/Green Button connections, where available and authorized, process meter information and connection credentials.
- Esri/ArcGIS: optional address lookup and map imagery. Lookup requests include the address you enter; imagery requests identify the map area and expose normal network request information to the map service. Weather providers, including Open-Meteo, process site coordinates for weather inputs.
- GitHub Pages: website hosting and associated network requests.
- Authorized staff and service providers: information needed for access verification, support and requested service. Operational workflows may use Slack for staff notifications or HubSpot for support tickets where enabled.
Users with independently authorized access to the same site can view shared site information. Account-specific settings and private conversations do not become another user's data merely because a site is shared. Information may be processed outside Canada. We do not sell personal information or use the app for targeted advertising.
Permissions and device storage
Moose stores protected sign-in information on your device and caches information to operate the app. Sign out on shared devices. Notification permission is optional. Keyboard dictation is controlled by your device and keyboard provider; Moose receives the resulting text when you send it. The app does not require continuous device-location tracking for solar-site monitoring.
Retention and deletion
We keep account information while needed to provide the service. You can permanently delete your account in Profile → Privacy and account → Delete my account, or use our public account deletion request page without installing the app. We verify identity before deleting an account.
Deletion removes the account sign-in, profile, saved app chat, active account preferences, private connection credentials and the account's access to sites. Other users retain their independently authorized access and shared solar data. Deletion does not cancel a separate contract with an energy or service provider.
Past service and report records, shared solar evidence and limited security/audit records may remain where needed to preserve other users' records, handle an outstanding service issue, prevent misuse or meet a legal obligation. Historical account identifiers do not grant access. Copies already delivered to recipients cannot be recalled. Protected backups and service-provider logs expire under their retention processes rather than being erased instantly. Contact us for the records retained for your request, the reason and applicable timing.
Your rights and contact
To request access, correction, deletion or help with a privacy choice, contact info@mooseenergy.ai. We may ask you to verify control of your account. Do not send passwords, recovery links or provider credentials. Our published contact address is 28 Northside Rd, Ottawa, Ontario, Canada.
Moose is intended for solar owners, operators and service professionals and is not directed to children. If you believe a child has provided personal information, contact us.
Policy updates
We will update the effective date when this policy changes and provide notice and any required new choice for material changes. Continued use does not create an AI consent record.